Terms of Service

Acceptance of Terms

By accessing or using Kshema's services, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, please do not access or use our services.

The Service

Kshema provides automated check-in services via WhatsApp to monitor the well-being of users and alert designated emergency contacts when responses are missed. You acknowledge that Kshema is a safety monitoring tool and not a replacement for traditional emergency services (like 911 or local police/medical response).

User Responsibilities

As a user of Kshema, you agree to:

• Provide accurate phone numbers for yourself and your emergency contacts.
• Ensure your emergency contacts are aware of their designation and have consented to being contacted.
• Respond to check-ins when you are safe to prevent unnecessary escalations.
• Maintain the confidentiality of your account credentials.

Escalation Logic & Disclaimer

Kshema's automated logic works based on your predefined schedule. If a response is missed within the allotted time, Kshema will attempt to alert your contacts via WhatsApp or SMS. We are not responsible for any failures in communication caused by network availability, mobile provider issues, or WhatsApp platform downtimes.

Subscription & Fees

Kshema offers subscription-base plans. You agree to pay the fees associated with your chosen plan on a recurring basis. All payments are securely processed through our third-party payment gateways. For more details on cancellations, please refer to our Refund Policy.

Prohibited Use

You may not use Kshema for any unlawful purposes, including harassment, unauthorized monitoring of individuals without their consent, or any activity that violates the WhatsApp Business API Terms of Service.

Termination

We reserve the right to terminate or suspend your account if we suspect any violation of these terms or any misuse of the automated communication protocols.

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